Returns Policy

Incorrectly Ordered Goods

We want you to be completely satisfied with your purchase from Buy 4 Baby online, so if for any reason you wish to return a product to us, we are more than happy to assist you.

In the event that you wish to return an item:

  1. The item must be in its original packaging (packaging must in no way be damaged); in an unused condition; hygiene and security seals intact where applicable; be in resalable condition (product to not have been opened, used, washed, worn or have any odour).
  2. Include a note advising the reason for return, including a copy of your receipt and a contact email address.
  3. Return the item back to us within 7 days of receiving the product, ensuring that the item is packaged for postage in such a way so the product is not damaged in transit back to us, otherwise a return may be refused. Note that we suggest you return the product by registered or express post, as we cannot be held responsible for any product lost or damaged in transit.
  4. Address to: Buy 4 Baby 1477 Pittwater Rd. Narrabeen NSW 2101.
  5. The cost of return delivery for the product is your responsibility.
  6. Once we receive the returned product, allow 3 business days for us to inspect the product for resale and issue you with an online Credit Voucher number via email to the value of the goods only to use towards a new order. Credit Vouchers issued for returns are valid for 3 months.

Please note that we do not accept returns on Special Orders, personal hygiene products (underwear, swimwear & toiletries), breast pumps, products without security seals (baby wash etc.) and car seats. Furniture items incur in a 50% restocking fee. Unfortunately we do not offer refunds due to change of mind or incorrectly ordered items.

Incorrect Goods Supplied

In the unlikely event that Buy 4 Baby supplies you with an incorrect product, please contact us via email with your order number, the product ordered and the product received to: bbbnarrabeen@westnet.com.au within 48 hours of delivery. We will endeavour to rectify the issue as soon as possible. We will advise you by return email what the next step is which is on a case-by-case basis.

In the event that you are required to send the incorrectly supplied product back to us, we will advise you which method in which to do so. Buy 4 Baby will reimburse you for the postage cost within 24 hours of receipt of items.. Other forms of delivery or upgrade of delivery services, unapproved by Buy 4 Baby will be at your own expense. The incorrectly supplied product/s must be unused, in its original packaging (packaging must in no way be damaged), hygiene and security seals intact where applicable and be in resalable condition.

Faulty Products

In order to claim for a faulty product:

    1. If products are found to be faulty as a result of a manufacturing defect, you must contact us within 48 hours of delivery for us to help rectify the issue for you.
    2. The product must not have been used or washed.
    3. Email us at bbbnarrabeen@westnet.com.au with:
      1. Your order number
      2. Description of the issue
      3. A photo of the faulty product
      4. A photo of the packaging
      5. Your complete contact details including contact email.

Note that if the product shows damage on the exterior packaging, this is usually due to damage in transit – if the products have been signed for, you are therefore accepting the delivery in good condition and you waiver the right to compensation by Buy 4 Baby, the supplier and the applicable courier service – including but not limited to repair, replacement goods or refunds.

  1. We will advise you by return email what the next step is which is on a case-by-case basis.

Buy 4 Baby and its suppliers reserve the right to assess the condition of the faulty goods prior to offering a repair or replacement. We will endeavour to advise you of the most economical means to have the issue resolved in a timely manner. This may result in the product needing being sent back to us, approved repair agent or supplier for assessment, with all costs for transporting the faulty item for assessment being incurred by you.

If deemed to be a manufacturing fault, the product or part will most likely be repaired or replaced. In the case where a product or part cannot be repaired or replaced, we may offer you a refund on the product or part.

Warranties

All products sold online include a standard warranty, unless otherwise stated. Warranties can vary between 6 months to 5 years depending on the product purchased. Warranties cover for manufacturing faults only and do not cover misuse or wear and tear, please see your product manual for full warranty inclusions as they differ between products.

For a Warranty Claim after the first year of purchase, please contact the supplier directly with your concern.

To process a Warranty Claim within the first year from purchase date:

  1. Email us at bbbnarrabeen@westnet.com.au, with a copy of your receipt, a description of the issue, a photo of the faulty product/issue and your complete contact details including contact email.
  2. We will advise you by return email what the next step is which is on a case-by-case basis.

Buy 4 Baby and its suppliers reserve the right to assess the condition of the faulty goods prior to offering a repair or replacement. We will do to the best of our ability to advise of the most economical means to have the issue resolved in a timely manner. This may result in the product needing being sent back to us, approved repair agent or supplier for assessment, with all costs for transporting the faulty item for assessment being incurred by you.

If deemed to be a valid warranty claim, the product or part will most likely be repaired or replaced. In the case where a product or part cannot be repaired or replaced, we may offer you a refund on the product or part. Please note that there is no warranty included on Gift With Purchases (GWPs) or free products.